Shop Policies

Artwork Inquiries

All artwork on Pad Glam online store is made to order. Artwork processing time can take up to 3-4 weeks to create. Colors may not appear to be exactly the same as seen on screen.

Returns

Returns are not accepted on original artwork unless there is damage to the piece during shipping. If your piece arrives damaged please contact me within 48 hours of delivery to resolve the issue. All original artwork comes insured so we will do our best to fix any issues. Request for return must be communicated within 48 hours of delivery.

Commissions

Custom artwork requires a minimum of 8-12 weeks from time of order to completion. Larger pieces may require more time, you will be quoted an approximate time-frame once you’ve placed your custom order. Please use the contact page form to request a custom piece.

Shipping Policies

Domestic Orders

All continental USA orders are shipped either with USPS Priority or FedEx.

PLEASE NOTE: Original artwork requires 2-4 weeks to prepare for shipment. In some instances your piece may ship sooner. However, many pieces require final touches and special care before being packaged. I want to make sure every last detail is perfect before it arrives to you. If you need your order rushed please send an email to rebecca@padglam.com. A tracking number will be provided once your item is ready to ship.